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Wie können wir helfen?

35 step-by-step guides, from connecting your very first screen to fixing a display that has gone quiet. Looking for a one-line answer instead? Try the FAQ.

Start here

Getting Started with easyCMS What your easyCMS account includes, the four things you will use inside the CMS, and the order to work through them to get content onto your first screen. Connecting Your First Display Install the easyCMS player on Android or Windows, enter the CMS address and key from your welcome email, then claim the screen from your own account. Your First Layout Design your first easyCMS layout: name it, set the resolution, drop a full-screen image or video on the canvas, then publish it so your screen can play it. Scheduling Your First Content You have a published layout, here is how to get it onto a screen: set a default layout, add a schedule event, and meet the conditions every layout must pass. Adding a New Display to Your Account Add another screen to an existing easyCMS account, buy a licence, install the player, then claim the screen yourself from the Add a display page in under five minutes. Getting Help and Support Options What you can check yourself in five minutes, and how to reach a human: the free assistant and guides, and the 25€ expert hour when you want someone on your own setup.

Errors & fixes

Common easyCMS Errors and What They Mean An index of the exact wording easyCMS and your players put on screen, the plain meaning of each message, and the article that fixes that particular one. Reading the Player Status Window Open the player's own status screen on Android, Windows and LG webOS, read what it reports about your screen, and know what to send us. The Screen Only Shows the easyCMS Logo The logo means the player is running with nothing it can play. Work through claiming, publishing, scheduling and downloads, in that order, to fix it. A New Display Is Not Showing Up or Says It Is Awaiting Approval Two unrelated faults arrive as one complaint. Tell them apart, claim a screen that is waiting at Add a display, or fix a player that never reached easyCMS. Display Shows as Offline A screen that used to check in with easyCMS has stopped reporting in. Work through power, the network, the device clock and the CMS address, in that order. Display Is Online but Content Never Changes The screen talks to easyCMS but keeps playing yesterday's content. Read the download status, publish the layout, and clear the cached data remotely. Scheduled Content Is Not Playing Your event exists but the screen shows something else. The five conditions every event must meet, what priority and display order actually do, and the fix for each. Your Screen Stopped Taking New Content: Player Licence Problems An Android or LG webOS screen that plays old content and accepts nothing new has usually failed the player licence check that runs every 30 days. Collect Now Does Nothing and Changes Take Minutes Instant updates fail while normal ones work: the blocked push channel, the outbound port your firewall needs, and how to confirm it from the player status window. Videos Will Not Play or Stutter Why a video that plays on your laptop is black, skipped or juddering on the screen: codecs, encoding settings, the video engine option and 4K on Android. Black Screens, Freezes and Player Crashes A dark screen, a frozen picture and a player that has quit are three different faults. Tell them apart, then work through power, boot, memory and storage. No Sound or Wrong Volume on a Display Why a screen plays video with no sound, or plays it far too loudly: the three places volume is set, HDMI routing, and how to schedule quiet hours.

Players & displays

Android Player Setup Install and configure the easyCMS Android player for digital signage, device requirements, APK install, CMS connection and reliable kiosk operation. Windows Player Setup Install the easyCMS Windows player for digital signage, system requirements, installer walkthrough, CMS connection, watchdog and kiosk mode settings. Other Players easyCMS runs best on Android, with Windows as the common second choice. LG webOS panels are supported too, and here is where each one fits and what it costs you. LG webOS Player Setup Install the easyCMS player on LG webOS commercial displays, the SI Server menu routes per webOS version, the four install fields, and connecting the panel to your account. Network Requirements and Firewall Rules What easyCMS players need from your network, outbound HTTPS, the instant-update channel, proxies, captive portals and certificates, plus how to test a connection from the device. Updating Players and Keeping Versions in Step How easyCMS player updates work, who does what, why player and CMS versions need to stay in step, and what to do when a screen misbehaves after an update. Display Monitoring Monitor your easyCMS digital signage network, display status, last-seen check-ins, remote screenshots, offline alerts and proof-of-play reports.

Content & layouts

Creating Layouts Build multi-part digital signage layouts in easyCMS, position items on the canvas, use playlists and layers, set resolution and orientation, then publish safely. Playlists and the Media Library Manage digital signage content in easyCMS, supported media formats, uploading files, building playlists, setting durations and ordering your items. Dynamic Content with DataSets Build data-driven digital signage in easyCMS, DataSets for menus and dashboards, RSS tickers, weather and live widgets that update without redesigning. Webpages and Embedded HTML on a Display Why a webpage or embedded HTML widget previews correctly in easyCMS but shows blank on screen, framing restrictions, HTTPS, logins, and the render-mode settings that fix it. Screen Resolution, Orientation and Layout Sizing Match easyCMS layouts to your screens, portrait and landscape, resolution choices, rotating the player output, and why content looks stretched or has black bars.

Scheduling

Scheduling Content Schedule digital signage content in easyCMS with events, dayparts, priorities and campaigns, control exactly what plays on which screen, and when. Timezones, Dayparting and Schedule Accuracy Make easyCMS schedules fire at the right local time, CMS time versus player time, the "run at CMS time" option, dayparts, and displays spread across countries.

Account & licences

Users and Permissions Manage easyCMS users, user groups and feature permissions on Enterprise accounts, delegate signage content safely across teams, sites and clients. Display Licences and Authorisation How easyCMS licences work, authorising a new display, one licence per screen, moving a licence to replacement hardware, and what happens when you run out. Storage Quota and Media Uploads How much cloud storage each easyCMS plan includes, what to do when an upload fails or the library is full, and how to compress video so it never becomes a problem.
What support costs

Free is the default. Paid is for your environment.

Almost every question we get is already answered here, and reading the answer costs nothing and needs no account. What you pay for is an engineer's hands inside your environment, on your hardware, your network and your content.

Free, no account needed

Work it out yourself

  • The Ask easyCMS assistant, answering from this whole library at any hour
  • 35 written guides, no sign-in, no ticket
  • The FAQ for pricing, licences and hardware
Included on Enterprise

Priority support

  • Enterprise accounts include priority support in the annual fee
  • Your requests go to the front of the queue rather than through the hourly route

On the standard and PRO accounts the guides and the assistant are the free route, and an Expert Support Hour is there when you want a person on it.

25€ per hour

Hand it to an engineer

  • Up to an hour of hands-on investigation on your own setup
  • A written diagnosis: what is wrong, why, and what fixing it involves
  • A fixed quote you approve before any further work, so nothing is open-ended
  • Urgent requests are started the same working day
  • Refunded in full if the cause turns out to be a bug in easyCMS

Book an Expert Support Hour

Full detail, including exactly what to send us so the first reply is the useful one, is in Getting help and support options.

Can't find your answer?

The assistant and these guides answer almost everything, free. When you want an engineer on your own setup, book an expert hour for 25€.

Senden Sie eine Supportanfrage oder sprechen Sie mit uns
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