Support for every user of easyCMS
We want to make sure that you are happy with our service and we make a priority
to solve any issue that can arise during the deployment and usage of our hardware and software.
This is why we offer 1 full week of premium support 🦸♂️ to all our users.
Pro Account users get Premium for life 👍
|Free Expert Support||Premium Expert Support|
|Free Video Tutorials||YES||YES|
|Answer Time||2-3 Days||12 Hours max|
|Days of the week||Monday to Friday||Monday to Sunday|
|Hours of the Day||9:00 - 17:00 (Central European Time)||07:00 - 21:00 (Central European Time)|
|Live Chat Support||-||YES|
|Custom Video Tutorials||-||YES|
What warranty do you offer on hardware ?
Our hardware is user warranty for 2 years from the date of delivery. During the period of warranty, the hardware is exchanged for free by same or similar model. Delivery expenses at our cost. You will need to return faulty hardware at the time of receiving the new hardware (standard exchange)
Do you deliver worldwide ?
Yes! we deliver worldwide. In Europe we offer 100% free delivery, outside Europe a flat shipping rate is applied + import taxes at the expense of the buyer.
Do I get free software update ?
easyCMS is updated on a regular basis, in average 2-4 times a year. When an update takes place we notify you by email in advance. During the time of warranty of your hardware you will get updates for free. After warranty, if your hardware is still compatible we will continue to provide you with free updates.
Do I have limited hard drive (cloud) space for my medias ?
Yes, you have 500Mo for easyCMS account and 1Go for PRO accounts! You can upload as many files as you like. Nevertheless, we ask our users to use compression tools for videos in order to limit the space used on the server and on the players. Handbrake.fr is free and great for video compression
Where can I get the PDF version of the Products?
- Android Digital Signage Player: https://www.myeasycms.com/PDF/Android-Digital-Signage-Player.pdf
- Windows Digital Signage Player: https://www.myeasycms.com/PDF/Digital-Signage-Player.pdf
- PRO Windows Digital Signage Player: https://www.myeasycms.com/PDF/PRO-windows-Digital-Signage-Player.pdf
- PRO Windows Digital Signage Player with Cellular LTE: http://myeasycms.com/PDF/PRO-windows-Digital-Signage-Player-cellular-lte.pdf
- easyCMS presentation: https://www.myeasycms.com/PDF/easyCMS-DigitalSignage-Presentation-english.pdf