Storage Quota and Media Uploads | easyCMS Digital Signage

Every easyCMS account has a cloud storage quota for its media library. Running into it is common, and almost always caused by a handful of uncompressed videos.

What each plan includes

Plan	Cloud storage	Displays
easyCMS account	300 MB	up to 5
PRO account	1 GB	up to 25
Enterprise account	10 GB	25+

There is no limit on the number of files, only on total size. Check the current figures on the pricing page, which is the authoritative source.

“You have exceeded your library quota”

The upload is rejected and nothing is lost. You have three options:

Delete what you are not using. Sort the media library by size, largest first, the top five items usually account for most of the quota. Media used in a layout cannot be deleted until it is removed from that layout.
Compress the video. See below. A typical marketing video shrinks by 80–90% with no visible difference on a screen.
Upgrade the plan if you genuinely need a larger library.

Deleted media frees the quota immediately, but players keep their local copy until their next check-in.

Compress video before uploading: always

This is the single highest-value habit in digital signage. Exported video from an editor or a phone is enormously oversized for a screen. Re-encode with HandBrake (free):

Format: MP4, H.264
Resolution: 1920 × 1080 maximum, and no larger than the region it plays in
Bitrate: 2–6 Mbps
Audio: AAC 128 kbps, or drop it entirely for silent content
Web optimised: on

A 30-second clip should land around 10–20 MB. If yours is 300 MB, it was never encoded for signage.

Smaller files also download faster to every player, start faster, and are far less likely to stutter on low-cost hardware, see Videos Will Not Play or Stutter.

Images

Images are rarely the problem, but the same principle applies: a 6000-pixel-wide photo from a camera is scaled down to a region a fraction of that size, wasting quota and player memory. Resize to the region’s actual pixel dimensions and export as JPEG at around 80% quality, or PNG only where you need transparency.

An upload fails or stalls

Very large files can time out on a slow connection. Compress first, that fixes it and is worth doing anyway.
Unsupported formats are rejected. Stick to MP4, JPEG, PNG and GIF for maximum compatibility across every player type.
A file that appears to upload but then vanishes usually failed validation. Try re-encoding it to a standard MP4.
Permissions: a user without library upload rights gets an error that reads like a technical fault. Check the user’s group, see Users and Permissions.

Housekeeping that keeps you under quota

Delete campaign media when the campaign ends.
Keep one master copy in your own storage; easyCMS holds the compressed playback copy, not your archive.
Re-use one video across layouts rather than uploading near-identical variants.
Review the library once a quarter, sorted by size.